Return & Exchange Policy

7 Days Money Back Guarantee

If you are not satisfied with your purchase and the product is still in brand new condition, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.


Missing Item(s), Wrong Item(s) or Incorrect Package Sent

During delivery, please make sure the package is in good condition and confirm the contents before signing the package.


For any issues, please contact us ([email protected]) and follow our warranty process:

1. Provide your order number and order information.

2. Please contact us with your order number and order information, and (if applicable) the item received.


Possible Solutions after the problem is confirmed by MellowLash:

If there is an item missing, we will resend the missing item/accessory for free within the warranty period.

If we have shipped the wrong item, we will either refund you in full or dispatch an alternative item (if applicable and available). MellowLash will decide whether you need to return the wrong product or not and reimburse you for the return shipping fee when we receive it.



We always wish that you're 100% satisfied with your MellowLash purchase. Our worry-free exchanges policy ensures that you can exchange your product(s) within 30 days from shipping from our warehouse (excluding shipping and handling charges).


MellowLash Product Return Process

Step1: The customer must contact or email our support team (Email: [email protected]) for a return authorization prior to sending any product back to MellowLash.

Step2: If your approved return passes our inspection, You can send the item to the address below:

     Recipient: GCUSReturn G4896

     US Warehouse Address: C/O 14310 Ramona Ave, Chino, CA, 91710

Step3: Please send us a notification after you ship the item out and you need to provide a tracking number. Once we received the item you sent and check the item is in good condition, we will exchange or give you a refund. This will be issued in 2 days.